Customer Service Writing for Social Media

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Course Content

Customer Service Writing for Social Media

  • 01. Welcome
    01:20
  • 02. How Social Customer Care Is Different
    02:02
  • 03. Check With Your Manager
    00:56
  • 04. Respond To Social Media Contacts Quickly
    03:56
  • 05. Be Transparent In Social Media
    02:39
  • 06. Handle Channel Pivots Gracefully
    03:07
  • 07. The Brand Book
    04:02
  • 08. Use An Informal But Professional Tone
    02:53
  • 09. How To Show Empathy
    03:30
  • 10. How To Sign Your Responses
    02:54
  • 11. How To Use Emoticons And Emojis
    03:36
  • 12. When To Move To A Private Channel
    04:00
  • 13. Why Go Public Again After A Private Exchange
    02:37
  • 14. Templates Vs. Free Text
    03:27
  • 15. Make The Templates Easy To Customize
    02:44
  • 16. How To Handle Rude Customers
    02:24
  • 17. How To Be Helpful
    01:54
  • 18. How To Handle Harassers
    03:14
  • 19. Use Hyperlinks To Be Transactional
    02:55
  • 20. How To Use Abbreviations
    03:28

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