Customer Service Handling Abusive Customers

Categories: Business, Business Courses
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Course Content

Customer Service Handling Abusive Customers

  • 01. Welcome
    01:27
  • 02. Why Are Customers Abusive
    03:05
  • 03. Assess The Customer Service Interaction
    02:50
  • 04. Reassure The Customer
    04:20
  • 05. Use Empathy To Show You Care
    03:58
  • 07. Resolve The Customer’s Issue
    02:38
  • 08. Abort The Interaction
    03:44
  • 09. Follow Up With The Customer
    03:44
  • 10. How To Handle An Abusive Customer On The Phone
    05:07
  • 11. How To Handle An Abusive Customer In Person
    00:00
  • 12. Next Steps
    00:00

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